How to fix the most common phone problems

As you may already have noticed, at INeedanAnswer our main and only goal is to make your life easier. That’s why we created a list with the most common problems that an android user may have, and obviously, how to fix them.

1. Battery

If you are always taking pictures, talking to your friends or playing games on your phone,  you probably get in panic when you see that your phone is about to turn off because of low battery. If you go to the battery settings of your phone, you will find a list of the functionalities that are consuming battery. A simple and effective recommendation is to take the brightness of your screen instead of using auto-brightness. Some phones already come with an extra battery saving functionality. Moreover, there are many battery saver apps available.

2. Connectivity

Are you trying to connect to the wifi and it’s not working? Try putting your phone on airplane mode for 40 seconds and then trying again to connect.

3. Slow user interface

After using your phone for a while, you will probably have many apps, pictures, and folders that you probably not even know they exist. Send all of this information to the cloud or to a microSD card to make your phone faster. You should also delete app cache by going to Settings -> Apps -> Clear cache (of the app selected). On Google Play you can find some free apps that can do the service for you, such as Clean Master.

4. The app won’t download

The first step is to check if your Google Play app is upgraded. In case you already have the latest version, you should clean cache by going to Settings -> App management -> Google Play Store -> Clear Cache.

5. Uknown purchases on Google Play

Do you let your kid plan games on your phone and end up facing an unexpected phone bill at the end of the month? That’s simple! INeedanAnswer experts recommend you to set up a fingerprint authentication.  Go to Google Play’s settings and tick the fingerprint authentication box for all purchases on your device.

Are you having other problems with your phone? Don’t hesitate, contact the experts from INeedanAnswer. Book an appointment and solve your issue on the same day!


6 simple tips that will protect your computer from Malware

Are you afraid of browsing in the web because of viruses? Here are some tips that you can follow to try to protect your computer and your data. INeedanAnswer experts can always give you further advice!


1. Antivirus

Invest in a very good, paid, reputable, anti-virus protection program. Don’t forget to keep it updated. Our experts can help you decide which antivirus is the best one according to your budget.

2. Legitimate Software

Don’t ever run a bootleg version of your software. Many computers are affected because of this issue. Always buy your software from a licensed retailer and check for updates.

3. Pop-up blocker 

The pop- up blocker will block potentially dangerous ads from appearing. It can work in many ways, such as closing the window before it appears, disabling the command, or altering the window’s source HTML. Google Chrome, Firefox and Microsoft Edge include pop-up blockers.

4. Leave websites that redirect you

If a website redirects you to another page without your consent, leave it immediately. In addition, don’t download or open anything from this website.

5. Don’t click on links from emails you don’t know

If you open your Gmail account you can see that some emails were directly received in your Spam. These were the emails considered fraudulent by your email provider. However, some of them are not recognized as spam and can cause you huge headaches. Therefore, delete unsolicited emails from unfamiliar sources and never open the attachments.

6. External drive

It’s important to always do a backup in order to protect your files from a malware. Pass all your files to an external drive or a remote storage service.


Did you forget to follow any of these steps and now your computer got attacked by a virus? You can always get in contact with us through our customer service phone (0203 936 8666) or by email ([email protected])





8 Points to consider when buying a laptop

If you are considering buying a new laptop, you might have already realized that this is a very time-consuming process. Are you looking for a light computer just to take it to class, yet super quick and that allows you to handle multimedia tasks? What about your budget? A wrong option can cost you a lot of money and give you a lot of headache. The experts from INeedanAnswer are ready to help you take the best choice.

Below, you will find a list of the most important points to consider when buying your first laptop or upgrading your current one.


1. Budget

This is the first point you should consider but also the last one. Start reading this list with a budget in mind; however, after reading the last point, reconsider everything and make adequate adjustments, obviously, considering your purchasing power. You can find many laptops for less than $400, but are they good? The most expensive laptop costs $1,00,000, but is it worth it? You can ask these question on INeedanAnswer! Think about your budget and keep reading this list to understand the functionalities that best fit your needs and your pocket.

2. Processor (CPU)

This is considered of high importance when making your choice, as it’s actually referred to as the brain of the laptop. The processor defines the speed of any tasks, such as opening a file, playing games or browsing the web.  If this functionally is essential for you, the Intel Core i7 CPU can be a good option.

3. RAM

The RAM is the memory of the computer.  It actually works together with the CPU- the more RAM the CPU has access to, the easier its job becomes, increasing the speed of your laptop. If the computer doesn’t have enough RAM to support all the software systems you are trying to use, it moves so slow that it might not be worth running that software system. Consider buying at least a 4GB RAM if you want to do the basic tasks, such as checking e-mail or watching Netflix. However, if you are planning on processing heavier tasks, such as graphics designing, then you will need more than a 4GB RAM.

4. Battery

The battery of your laptop might not seem so important when we compare it to the CPU or the RAM. You might think that it’s not a big deal to carry your charger with you. However, if you end up not finding a plug or forgetting your charger at home, your computer will simply not turn on and an entire day at work/school is gone.  Cheap computers normally come with 6-cell batteries. It’s important to mention that the lifetime of the battery also depends on how well you maintain it.

5. Hard Disk Drive

In order to store all your pictures, documents, software, etc. , your computer will need a hard disk drive. Most of the cheap computers come with a hard drive of 320GB. However, you can upgrade it to 500 GB or 1TR and get more storage space, but obviously, you should not forget about the first item in this list.

6. Design & Screen size

The design of the laptop is something that can be of extreme importance for some people and at the same time be something not very relevant for others. Obviously, a slim and low-weight laptop comes at a high price. The screen size and the design should fit your needs. Some designs include the possibility of taking the screen off and using the laptop as an iPad.

7. Operating System

It is important to know if your laptop comes with a pre-installed operating system. In case you have already paid for a license of, for example, Windows OS, then you should avoid the laptops that come with this tool installed. You can talk to our experts in order to understand better about the different OS, such as Windows, Mac OS X, and Linux.

8. After Sales Services

This might not be the first thing that you think when you’re buying your laptop. Nevertheless, it will be extremely important in the long run. You should always consider the warranty provided and see if the assistance can be provided in the city that you live.


If after reading this list you are still in doubt and want a personalized advice, you can book an appointment with our experts, who will give you the best option that fits your profile and meets all your needs.

Are you in doubt on which phone to buy? Do you want to know about some IT topics that our experts have already solved? Follow INeedanAnswer and stay tuned!